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Library Services

Frequently Asked Questions

Updated: 11/6/2023

The Alexandria Library system recently experienced a partial network outage due to a ransomware attack which encrypted several servers. The investigation by cybersecurity professionals and law enforcement is substantially complete and concluded that Library patron information was not accessed or compromised. Alexandria Library does not collect or retain the personally identifiable information (PII) of its patrons and borrower history was not contained on the encrypted servers. The Library has implemented additional security measures designed to prevent a reoccurrence of such incidents and to further protect and enhance the privacy of our employees, patrons and vendors. All impacted services have been restored.

What services are currently available?

  • Patrons can browse and check out all library material (both onsite and online)

  • Borrowing of e-books and e-audiobooks on the Libby app

  • Borrowing of technical resources such as Chromebooks & mobile hotspots

  • Access to the Library’s public Wi-Fi network

  • Public computer stations at all Library Branches

  • Public printing at all Library Branches

  • The Library is open and hosting both in-person and virtual programs as scheduled

  • Patrons can sign-up for and use Library cards

  • Passport processing

  • Customer account fees may be paid by credit card online or at any branch location

  • Payment for all fees and services is available at all branches

Which electronic resources are available?

  • All electronic resources are available.

What services are currently unavailable?

  • All services are available.