FREQUENTLY ASKED QUESTIONS
How do I check my account online?
Login using the "LOG IN" link at the top of the screen. Enter the complete barcode number located on your library card and the last four digits of your telephone number or the "PIN" (Personal Id Number) that you created. Once entered, your record will show current activity.
What can I do once I'm logged in?
After logging in, you can:
- Check and update your Personal Information (registered address, email, telephone numbers, set preferences, and review Family Group members).
- View Checkout information (see what is overdue, date due, renew items).Check Holds (hold queue placement, check if item is ready for pickup, cancel/suspend holds, change pickup location).
- Check your account status (check for fees, see your payment history).
- Pay bills online. Minimum online payment is $5.00.
How do I use the Classic Catalog Interface?
Log in using this link for the classic catalog.
Here you can:
- Submit a request to "Change My Address".
- Submit a request to change your PIN.
- Renew materials (check item due dates and see the number of times renewed).
- Review your account (see items checked out, due dates, fees, check holds, cancel/suspend/reactivate holds, and note position in the hold queue).
- Pay bills online. Minimum online payment is $5.00.
What is my PIN?
The PIN (personal identification number) is typically the last 4 digits of your telephone number.
How do I reset my PIN?
You can reset your PIN online by clicking "LOG IN" at the top right of the page and choosing "Forgot my PIN". You will be prompted to enter your Library Card Number and an email will be sent to the email address we have on file. You can also visit your local library’s circulation department to find out your PIN. Valid identification is required. PINs cannot be given or changed over the telephone or through electronic communication.
May I have material moved to my favorite branch to pick up?
Yes. It is best to call the branch where you have identified an available item that is noted in the online catalog as "Available" or "On Shelf". The branch staff will locate the item and have it delivered to your preferenced Home Branch or another pickup branch location. The library's automated system will contact you when the item is ready and available for pickup from the pickup location. Materials are placed on hold for seven (7) days after the automated notification message has been sent.
How do I manage my favorites?
Use the Classic Catalog Interface to make changes to your "Favorites" tracking and email notifications.
Login using the complete barcode on your library card and PIN (Last 4-digits of your registered telephone number) fields at the top of the screen. Review the links across the top of the screen and select "My Account". The top "green bar" will change and provide a few different options.
Review the options along the "green bar" at the top and select "My Profile". Here you will indicate if you want the system to track your checkouts (subjects and authors) and send you email notifications when the library purchases new material that match your topics and authors. To remove this information and end the email notifications follow the below instructions:
- Deselect the checkbox "I want all authors and subjects of items I check out be counted automatically as 'My Favorites'".
- Click "OK".
- Select the "Search/Home" link at the top of the screen.
- Go to the "What Others Are Reading" box beneath the Quick Search box.
- At the very bottom select the "More Favorites" link.
- Select the "Modify" link on the green task bar.
- To completely stop the email notifications you must select and remove all authors and all subjects (Note: Library staff cannot re-add this information once it has been deleted by account owners).
- If you wish to simply "modify" your lists select the check box next to the author or subject you want to remove and select the "Remove Selected Subjects" button.
